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    Tuesday, January 31, 2006

    Error Message While Completing Your Order?

    Ask Julie:
    Online Flower Girl Dress and Communion Dress Shopping Advice

    Q: While trying to 'complete' an order recently, an error screen came up and I didn't see my sale go through. What is the cause of this?

    A: There are a two reasons this may occur:

    The first reason can happen when there is a long span between the time you started ordering and the time you try to complete your order. Sessions in a Shopping Cart have a limited time span, so it may be best to open a second instance of your browser (IE, Firefox, Opera, Safari, etc.), log in to Little Girl Dresses.com and put your order through when ready.

    A second reason for the error message is that once you are in the checkout process (Shopping Cart), you shouldn't use the browser's back button to try to correct something or add a product that may have been forgotten. When this is done, and then you click on the "Complete-Order" button, the error message comes up. Your sale will most likely go through, but, you will not see your order confirmation on that screen. You will have to wait and see if you get a separate e-mail confirmation of the order from the company.


    IMPORTANT NOTE: If this occurs, call (and e-mail) the company right away to make an inquiry. Do not try to fix the issue by hitting the 'Complete-Order" button again. You will be putting a duplicate order on your credit card.